General Terms and Conditions

Last modified: March 8, 2026

1. Definitions

In these General Terms and Conditions, the following capitalized terms shall have the meanings set forth below:

1.1 The Business: Refers to Creative Minds Academy, a sole proprietorship (eenmanszaak), registered in the Netherlands with the KVK number 99767503.

1.2 The Client: The natural person (parent or legal guardian) acting in a non-professional capacity who enters into an Agreement with the Business for the provision of Services.

1.3 The Participant: The minor child for whom the Client has completed a registration and who is authorized to attend the Workshop or Course.

1.4 Service(s): Any educational activity offered by the Business, including but not limited to:

Single Workshops: Individual themed sessions.
8-Week Courses: Fixed-term sequential learning blocks (e.g., Robotics or Chess).

1.5 Agreement: The legal contract between the Business and the Client for the delivery of Services, which is finalized upon the Client’s successful registration and/or payment via the Business’s designated booking platform.

1.6 In Writing: Communication sent via email or established digital messaging channels (such as WhatsApp) used by the Business for official correspondence with the Client.

1.7 Curriculum Materials: All proprietary narratives, "The Stage of Logic" educational frameworks, and instructional designs developed by the Business.

2. Enrollment and Payments

2.1 Registration Process The Client may enroll a Participant for a Service by completing the booking process through the Business’s official website. A binding Agreement is formed only when the Client receives a written confirmation of registration from the Business via email.

2.2 Payment Terms Full payment of the Service fee is due at the time of registration unless otherwise agreed upon in Writing. In all circumstances, the total fee must be received by the Business before the start of the first lesson of the Course or Workshop. If payment is not received by this time, the Business reserves the right to deny the Participant entry to the session.

2.3 Pricing and Taxes All prices stated on the website or in invoices are inclusive of Dutch Value Added Tax (BTW), where applicable. The quoted price is all-inclusive, covering:

Instruction and facilitation.
The use of all necessary equipment (e.g., LEGO Spike kits, tablets, chess clocks).
All consumable workshop materials.

2.4 Payment Methods Payments must be made via the digital payment methods provided on the website or via manual bank transfer if specified on the invoice.

3. Cancellations and Refunds

3.1 Statutory Cooling-Off Period (Right of Withdrawal) In accordance with Dutch consumer law for online purchases, the Client has the right to cancel the Agreement without providing a reason within a "cooling-off" period of 14 days from the date the registration is confirmed via email.

3.2 Waivers and the First Lesson By allowing the Participant to attend the first scheduled lesson within the 14-day cooling-off period, the Client explicitly requests the commencement of the Service. The Client acknowledges that attending the first lesson constitutes a waiver of the statutory right of withdrawal for the full course amount once the service has begun.

3.3 Pre-Course Cancellation (Full Refund) A full refund of the paid fees will be granted if the Client provides notification of cancellation In Writing:

Within the 14-day cooling-off period described in Article 3.1; or
No later than 7 days before the scheduled start time of the first lesson; whichever date falls later, provided the first lesson has not yet taken place.

3.4 Withdrawal After the First Lesson (Partial Refund) If, following the conclusion of the first session, the Client decides that the Course is not a fit for the Participant, they may withdraw from the remainder of the course. A 50% refund of the total course fee will be issued, provided that:

The request is submitted In Writing via email or the designated messaging channel; and
The request is received within 24 hours of the end-time of the first session. After this 24-hour window has passed, the full course fee is non-refundable.

3.5 Individual Missed Lessons The Business operates with a fixed teacher-to-student ratio and pre-allocated materials. Consequently:

No credits, refunds, or make-up sessions are offered for individual lessons missed by the Participant due to illness, travel, or other personal reasons.
The Client remains responsible for the full fee of the 8-week block or scheduled workshop regardless of attendance.

3.6 Cancellation by the Business The Business reserves the right to cancel a session or course due to force majeure, instructor illness, or facility issues. In such events:

The Business will first attempt to schedule a make-up session.
If a make-up session is not possible, the Client will receive a pro-rata refund for the specific session(s) cancelled by the Business.

4. Conduct, Safety, and Liability

4.1 Standards of Conduct and Expulsion To ensure a productive and safe learning environment, the Business maintains high standards of conduct:

Safety Threats: Any Participant whose behavior poses a direct threat to the physical or emotional safety of other participants, staff, or themselves will be expelled immediately. In such cases, the Agreement is terminated instantly without the right to any refund.
Disruption of Progress: If a Participant persistently disturbs the flow or progress of the workshop, the Business will consult with the Client. If the behavior continues, the Business reserves the right to exclude the Participant from all future sessions. No explicit right to a refund exists for sessions missed due to exclusion for disruptive behavior.

4.2 Medical Information and Responsibility The Business does not require the mandatory disclosure of a Participant's medical history or special needs. However, the Client is encouraged to voluntarily provide any relevant information (e.g., allergies or behavioral needs) In Writing. If the Client fails to disclose such information, the Business is waived of all responsibility and liability for any incidents or complications arising from the undisclosed condition.

4.3 Damage to Equipment and Property The Business is covered by professional liability insurance. However:

The Client is strictly liable for any damage to equipment (e.g., LEGO kits, tablets, chess sets) or the Facility caused intentionally by the Participant.
In the event of an insurance claim resulting from the Participant's actions, the Client is responsible for paying any insurance excess (deductible) amount.

4.4 Emergency Medical Care By enrolling the Participant, the Client grants the Business assumed permission to seek professional emergency medical care or first aid for the Participant if a medical emergency occurs and the Client cannot be reached immediately.

4.5 Supervision and Childcare Disclaimer The Business provides instructional workshops only; it is not, and does not operate as, a childcare, daycare, or after-school care service.

Boundary of Responsibility: The Business’s responsibility for the Participant begins strictly at the start of the scheduled session and ends absolutely at the scheduled end-time of the session.
Transfer of Care: Responsibility for the Participant reverts to the Client the moment the session ends, regardless of whether the Client has arrived for pick-up.
Infractions: the Client shall be present in the designated pick-up area 5 minutes from the end of the session at the latest. In the case of repeated infractions where the Participant is not picked up on time, the Business retains the right to terminate the Agreement without any refund due. In the case where the Client can’t be reached past 15 minutes after the end of the session, the Business retains the right to call the appropriate authorities.

5. Intellectual Property and Privacy

5.1 Intellectual Property Rights All Curriculum Materials, including but not limited to proprietary storytelling frameworks, "Stage of Logic" cursuses, and instructional designs remain the exclusive intellectual property of the Business.

The Client and Participant are granted a limited, non-exclusive right to use the materials provided during the session for personal, educational purposes only.
The recording of lessons, or the reproduction, distribution, and commercial exploitation of any Curriculum Materials without express prior written consent from the Business, is strictly prohibited.

5.2 Photography and Videography by Clients The Business respects the desire of parents to document their child’s milestones. However, to protect the privacy of all families, the following rules apply:

Personal Use: Clients are permitted to take photographs or short video recordings of their own child (the Participant), provided this does not disrupt the flow of the workshop.
Third-Party Privacy: Clients are strictly prohibited from taking photographs or videos where other children (Participants) or staff members are identifiable.
Exception: Capturing other children in media is only permitted if the Client has obtained explicit, prior consent from the parents or legal guardians of every child visible in the frame.
Social Media: When sharing images on social media, Clients must ensure that no other Participants are visible in the background.

5.3 Privacy and Data Protection (AVG/GDPR) The Business processes personal data in accordance with the Dutch General Data Protection Regulation (AVG). Please see our Privacy Policy for more details on the topic.

6. Final Provisions

6.1 Amendments to Terms The Business reserves the right to amend these General Terms and Conditions at any time. Amendments will be communicated to the Client In Writing. In the case of an Amendment effective during a continued course, the Business will honor the version favorable to the Client.

6.2 Governing Law All Agreements between the Business and the Client are governed exclusively by the laws of the Netherlands.

6.3 Dispute Resolution In the event of a dispute, the Business and the Client will first attempt to reach an amicable solution through consultation. If a resolution cannot be reached, the dispute shall be submitted to the competent court in the Oost-Brabant (Eindhoven) region.